Caerleon Campus - Service Levels for 2015/16

May 21, 2015

An open invitation was made to groups of Student Voice Reps, students and staff based at Caerleon to attend a presentation this week to outline the campus service levels, including Student Services, Library provision, Catering, Accommodation and Students’ Union facilities that they can expect from September 2015 until closure in 2016.

The key points of the presentation are detailed here:


All services will be accessible in person, online or by phone.

  • Students can expect a comparable service level to those studying at other campuses
  • All specialist services will be available either via a drop-in service or by prior appointment
  • A general enquiry desk will be located in Caerleon
  • Minor changes will be made to some opening hours and specific events

Library Services

Library opening times are unchanged: Open Monday to Friday 8.30am-10pm; weekends 1pm-5pm

  • A single USW catalogue gives everyone access to the whole range of books, e-books and online journals, supported by a fully integrated Inter-campus delivery service
  • Help is available via online interactive chat or in person
  • Specialist advice for specific subject areas can be provided by appointment

Careers & Employability

All services are accessible in person (by appointment), or via the Careers website

  • Services are also available via workshops and events organised in conjunction with the faculties
  • The Careers & Employability Service can be contacted by phone 01443 482080, via 'Ask a Question’, or via the website, where students can book appointments online

Student Development and Study Skills Service

  • Study Skills services will be available online, via bookable appointment or via pre-arranged workshops in the autumn and spring terms, details of which will be widely publicised online
  • A Study Skills tutor will be available in B6 Library, Caerleon on the first floor on Monday and Tuesdays 9.30am – 4.30pm and Fridays 9.30am – 4.30pm. Also available at Newport City Library
  • Students can find out more by emailing, or call 01443 482990.
  • A Student Mentoring Scheme will also be available, providing a 'buddy’ style support. Students can find out more on the Student Mentoring UniLife Channel

Student Services

Will be available in person from Caerleon (Rathmall, E20) and Newport City (B floor) Library, as well as online and by phone

  • To include: Disability & Dyslexia, Health & Wellbeing, Student Money and Resident Tutors services
  • All services will also be accessible online:

Student Administration Services

Local teams will be based at Caerleon and Newport City campuses for students.


Approximately 100 students will be in residence using en-suite rooms.

  • Charges will remain at £85 per week for a 40 week contract, including Insurance, WiFi and bills
  • Full Sports Centre membership will also be included and three free events will be put on for residents during the year
  • Normal opening hours to apply for the Accommodation Office, providing support and services for residents


Students will see a similar offer to that available at other campuses

  • Food Court & Coffee Shop will remain open. Clarence outlet will close
  • Coffee Shop will be open 8am-6pm; Food Court open 8.30am-2pm
  • Card payments will be available at till points
  • The cash machine will remain

Sports Centre

The Sports Centre opening hours remain unchanged

  • Monday to Friday: 7:15am – 10:00pm
  • Saturday: 9:00am – 5:00pm
  • Sunday: 9:00am – 8:00pm

Students’ Union

  • Support: Caerleon students will continue to have representation from a team of support officers, including Sabbatical Officers, Student Council, Student Voice Reps and Course Reps
  • Sports teams will register as USW and will be run as one institution, with training and home fixtures to be held at Caerleon where possible. USWSU students will have the freedom to decide which team to play for and will not be restricted to the location at which they are based. It’s proposed that teams to be registered with BUCS include Men’s Football, Men’s Rugby, Women’s Rugby, Netball and Golf, but will be dependent on numbers
  • Clubs and Societies will be student led and self-organising. A team of student placements will develop clubs and societies across all campuses
  • SU Bar will be open as long as there’s demand
  • SU Shop will remain open on weekdays, with revised opening hours, and closed on weekends

Campus Environment

It’s broadly “Business as usual” on the campus.

  • Security will remain on site
  • All academic buildings will be open
  • Campus grounds unaffected
  • Late access will be available on request
  • The car park and bus service remains unchanged
  • Emergency procedures are unchanged

Printing Services

A wide range of in-house services will be available from Rathmell E15

  • Self-service staff and student printing facilities available
  • Supported multi-functional machines for print, scan or photocopy
  • Services such as personalised gifts, design, digital copy and print, binding, large format printing, canvas printing, CD/DVD burning and printing
  • Available Monday-Thursday: 8.30am-4.30pm and Friday: 8.30am-4.00pm

IT Customer Support

Local support will be available from 8.30am – 5pm in Rathmell computer suites (E29) from September 2015.

  • Full IT customer support services available by phone and online 8.30am – 7pm, Monday – Friday term time
  • Ability to track progress of support call via our Point of Business (POB) desktop icon
  • More available on the IT Services website


Services and facilities at Caerleon will operate broadly “business as usual”

  • Students will continue to have access to all of their support services
  • Services will continue to work in partnership with academic colleagues and the SU to ensure your needs are met

Tagged: Campus Changes